In one of the organizations that I worked with, a newly minted Executive wanted to set things right and improve the productivity of his organization. The question posed to his management team was “How can we increase the productivity of resources (employees) ?” After some discussion, it was decided to measure “Employee Utilization“. A couple of voices of … Read moreProductivity & the fallacy of cent percent utilization – Ask the right question !
The primary reason for outsourcing an activity by an organization is the belief that someone else, who has that core competency can perform that activity at a much lesser cost. This might happen when after a lot of process changes and process tweaking, the organization realizes that it cannot save any more costs. If the … Read moreImportance of standardization of processes in services and outsourcing (SAO) projects